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Help

Frequently Asked Questions

When will I receive my order?
Please allow 7–18 days from payment confirmation. You will receive your tracking number as soon as your order is confirmed.
How do I track my order?
Your tracking number will be sent to you after your order is confirmed. You can track your parcel at royalmail.com
Do you offer returns?
All sales are final. However if your item arrives damaged or you receive the wrong item, please contact us within 48 hours with a photo and we will sort it for you. 🌸
My item arrived damaged — what do I do?
Please contact us within 48 hours of delivery with a photo via WhatsApp and we will make it right for you straight away. 🌸
What payment methods do you accept?
We accept all major cards, Apple Pay and Google Pay.
Do you ship worldwide?
Yes! We ship worldwide. Orders leave the UK via Royal Mail Tracked 48, then transfer to your local postal service for final delivery. 🌍
I haven't received my tracking number — what should I do?
Please allow 24–48 hours after payment confirmation. If you still haven't received it, contact us via WhatsApp and we'll look into it straight away.
Can I change my delivery address after ordering?
Please contact us immediately via WhatsApp. We will do our best to help but cannot guarantee changes once the order is processing.

Still have a question? We are happy to help! 🌸

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